Professional Effectiveness
Using E-mail Effectively in the Workplace
Organizing Your E-mail
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Sending E-mails to the Right People
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Writing Effective E-mails and Instant Messages
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Organizing Your E-mail
Lesson Objectives
Organizing Your E-mail
- recognize how to manage time by organizing business e-mails
- identify approaches to personal e-mail that can save time
- determine whether to keep or delete an e-mail
- recognize how to use the e-mail folder structure effectively
- use filters effectively to organize e-mail
- identify techniques to use to find e-mail information
- use strategies to manage e-mail effectively
Overview/Description
E-mail has dramatically increased the volume of communication and the amount of information that the average office worker needs to process every day. To keep up, you must sort, file, respond to, or delete every e-mail that comes to you during a business day. This course introduces techniques for managing e-mail effectively. It covers tips on how to use folders and filters to organize e-mails for increased efficiency, as well as guidelines on what e-mails to delete. The course also gives direction on how to recover important information should you lose an e-mail.
E-mail has dramatically increased the volume of communication and the amount of information that the average office worker needs to process every day. To keep up, you must sort, file, respond to, or delete every e-mail that comes to you during a business day. This course introduces techniques for managing e-mail effectively. It covers tips on how to use folders and filters to organize e-mails for increased efficiency, as well as guidelines on what e-mails to delete. The course also gives direction on how to recover important information should you lose an e-mail.
Target Audience
All levels of employees, and any individual who wishes to refresh and refine their e-mail skills
All levels of employees, and any individual who wishes to refresh and refine their e-mail skills
Sending E-mails to the Right People
Lesson Objectives
Sending E-mails to the Right People
- identify tips for using the To field when sending e-mail
- use the Cc and Bcc fields appropriately in an e-mail
- set the priority status of e-mails appropriately
- recognize how to reply effectively to e-mails
- identify best practices for forwarding e-mail
- recognize examples of when it's inappropriate to copy an e-mail over someone's head
- recognize how to address and distribute e-mails appropriately
Overview/Description
Sending an e-mail to the wrong person, or excluding the right person, hinders effective communication. This course focuses on how to address and distribute e-mails. Specifically, you will be introduced to best practices for deciding who to send e-mails to and how to flag e-mails appropriately. The course also covers proper etiquette for forwarding e-mails and using reply and reply all. In addition, it highlights some poor copying practices to avoid.
Sending an e-mail to the wrong person, or excluding the right person, hinders effective communication. This course focuses on how to address and distribute e-mails. Specifically, you will be introduced to best practices for deciding who to send e-mails to and how to flag e-mails appropriately. The course also covers proper etiquette for forwarding e-mails and using reply and reply all. In addition, it highlights some poor copying practices to avoid.
Target Audience
All levels of employees, and any individual who wishes to refresh and refine their e-mail skills
All levels of employees, and any individual who wishes to refresh and refine their e-mail skills
Writing Effective E-mails and Instant Messages
Lesson Objectives
Writing Effective E-mails and Instant Messages
- recognize the appropriate use of basic rules of etiquette related to the tone and formatting of e-mails
- recognize the appropriate use of basic rules of etiquette related to answering e-mails
- identify appropriate ways to use the "From" field and subject line in e-mails
- recognize effective ways to write the parts of an e-mail message
- identify guidelines for keeping e-mails concise
- recognize appropriate usage of basic rules of IM etiquette
- use rules and guidelines to write effective and appropriate e-mails and instant messages
Overview/Description
E-mail has become an indispensable part of the way organizations communicate, conduct business, and maintain their operations. Knowing e-mail etiquette is key to using this business tool effectively. It can help ensure you get messages across quickly, appropriately, and concisely. This course introduces tried-and-true guidelines for e-mailing effectively, fundamental elements every e-mail should contain, and the importance of keeping e-mails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of e-mail.
E-mail has become an indispensable part of the way organizations communicate, conduct business, and maintain their operations. Knowing e-mail etiquette is key to using this business tool effectively. It can help ensure you get messages across quickly, appropriately, and concisely. This course introduces tried-and-true guidelines for e-mailing effectively, fundamental elements every e-mail should contain, and the importance of keeping e-mails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of e-mail.
Target Audience
All levels of employees, and any individual who wishes to refresh and refine their e-mail skills
All levels of employees, and any individual who wishes to refresh and refine their e-mail skills
